Refund policy

Our return policy lasts 30 days, which means you have 30 days from receiving the item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at granatagroup2026@gmail.com. Please note that returns must be sent to the following address: GRANATA GROUP SRL, Via Cimarosa 84, 80127 Naples (NA), Italy

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at granatagroup2026@gmail.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalized items) and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at granatagroup2026@gmail.com.